Accessibility

At Ollie Jewelers, we are dedicated to ensuring that our online shopping experience is accessible to everyone. Here’s how we support accessibility:

Effective Communication

We offer free auxiliary aids and services to ensure effective communication. We also accept Operator Relay Service and TTY/TDD calls through 711.

Website Accessibility

We are continually working to improve the accessibility of our website. For customers seeking alternatives to traditional navigation, tools like Dragon NaturallySpeaking can assist with voice-controlled browsing.

Service Interruptions

If any accessibility features on our website are temporarily unavailable, we will notify users immediately and provide an estimated timeline for restoration.

Policy Adjustments

We are prepared to make reasonable adjustments to our policies to ensure all customers have full access to our online services.

Staff Training

Our team is regularly trained to assist customers with disabilities in a respectful and effective manner through our online support channels.

Assistive Devices

We encourage the use of personal assistive technologies to access our website. If any device is incompatible with our site, we will work with customers to find alternative solutions.

Website Standards

We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 and comply with the Twenty-First Century Communications and Video Accessibility Act of 2010 to make our website accessible to everyone.

Customer Feedback

We welcome feedback from all our customers. Share your thoughts with us by email at youremail@example.com or by phone at [Your Phone Number], where TRS calls are accepted.