Return Policy

FINE JEWELRY (NON-CUSTOM)

  • We gladly offer a full refund or store credit for returns or exchanges on non-custom jewelry pieces within 10 days of receiving your order.
  • To qualify, the jewelry must be returned in the same condition and working order, including all original packaging.
  • For returns between 10 and 90 days, a 50% restocking fee applies, and store credit will be issued exclusively for fine jewelry purchases. Customers are responsible for all associated shipping costs.
  • Please note that original shipping and handling fees are non-refundable.
  • Exchanges are not permitted for altered items including engraved items.
  • All purchases of markdown items including Sale of the Day, Pink Tag Sale, and Pre-Loved Designer Jewelry are considered final sale, and no returns, exchanges, or refunds are eligible.

FINE JEWELRY (CUSTOM)

  • Custom jewelry orders require a 30% non-refundable deposit.
  • All purchases of custom jewelry, including name necklaces, engraved items, and custom pieces, are considered final sale.
  • Full refunds are not available for engagement rings; refer to the engagement ring policy for details.

JEWELRY RETURN/EXCHANGE

For orders placed through the website, use the online return/exchange portal.

Be sure to include a note with your name, salesperson, original purchase date and details regarding the intended exchange or repair. We are not responsible for any lost or stolen incoming packages and we do not provide complimentary return labels.

PRICE MATCH POLICY

  • Ollie Jewelers offers store credit for the price difference if the cost of an item you bought within the last 7 days decreases.
  • To qualify for a price match, the request must be submitted while the sale is active.
  • If your original order was placed with a discount, no further discounts will be applicable.
  • To request a price match, kindly contact us via email at olliejewelers@gmail.com.com with your order number and name.